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Everything about this purchase was as it should be - good!
The website made choosing the right configuration for my needs easy.
Production and delivery times were within those stated under the coronavirus pandemic.
Communication with me, updating me on the status of my order, was good.
Packaging of the computer in delivery was safe and secure.
The computer is as specified, and perfect for my needs.
I would recommend PC Specialist as a thoroughly professional outfit, delivering high quality and good value computers.
My recon iv
It was built tested and sent within 7 days (even with covid-19).
Quality second to none and a had nice little handbook with it.
Perfect custom specs as per order no mistakes made.
Will definitely order again and recommend to friends.
From my order to delivery and beyond, I'm very impressed with the high standard of service and communication from this company.
Their dedication to getting it right is amazing. No complaints concerning my laptop either. Top class!!!
Great service, had my pc within 3 days with no problems. Followed up with a querie a few days later which was answered the next morning helping me out. Very happy
So far so good.....
I took delivery of my custom built PC unit 3 weeks ago and I am very happy.
Make sure you do your research and ask yourself the following questions:
1. What do I want from a my new PC / Laptop?
2. How much do I want to spend
3. Who is going to build it for me?
All of these questions were answered when I engaged with PC Specialist. The web site and their Tech Support is superb. They kept me informed with every step of the process, from order receipt right through to delivery.
Did I say I was very happy with the results? I would definitely recommend PC Specialist to friends & family and can't thank them enough. Cheers Guys!
I recieved my laptop today and all i can say is amazing, not just the laptop but the customer service also.
There was a delay on one of the parts for my laptop to be built and the updates on part arrival times and possible dispatch times where perfect.
Even with the delay i still recieved my laptop within 10 days and it is perfect. For the price i paid and the spec i got it is perfect and there is nothing on other companies shelves which would match up.
Thank you to everyone involved
This company, their service and the laptop they built for me are all top notch. Their website is intuitive and easy to navigate, with the many options available very clearly delineated. During the ordering process I wanted to get some advice from them and did this through their "chat" option. Not only were the responses very helpful and clear, but I was sent a transcript of the whole conversation by email - unprompted. After I placed the order, I received an additional 8 emails at various stages of the building and delivery processes advising me of the exact stage they had reached or time of delivery. The order was placed on the 6th May 2020 and delivered on 19th May 2020. Bearing in mind that we are in the midst of the C19 virus crisis, I would call that remarkable. It may well be that you spend a little more than you might for an "off the peg" machine but you get to design a computer to your own specification - not only that; their web ordering interface will automatically check that your specs are compatible. Outstanding, especially if you are not an expert, like me. The model I ordered (a 17.3" screen Ultranote laptop) starts at £633 inc vat, though I beefed up things like RAM and had an additional 1TB SSD installed - none of which comes cheap. Fact is - you have the option to customise rather than buying a computer which is a "best fit" for your requirements from a display in a shop and then being disappointed and finding it is insufficiently future proofed.
One - tiny - observation: the specifications listed in the Configurator / Peripherals & Accessories dropdown menu, say that there is no microphone built in, offering a usb mike as an alternative spec. That didn't bother me as I have one already... but... when it arrived it turned out that there is a microphone, in the usual place - by the webcam.
Other than that almost nit-picking remark, I cannot fault this company: their service, the clarity of all their information and the quality of the product are all excellent. I would strongly recommend them to anyone looking for a personalised, quality computer. I have had mine for a short time, but long enough to be already absolutely delighted with it. MCS. Sat 23rd May 2020.
Just an email to say thanks for an excellent service, website PC configurator very easy to use even for a relative tech novice like me.
Kept up-to-date with emails on order process and build progress throughout, PC delivered on date/time specified, well packed, everything as ordered and appears to be working fine straight out of the box.
Special mention must go to your "Welcome Book", extremely well put together, easy to read and understand, big help and useful for future reference.
Like a lot pf people I was somewhat anxious about purchasing a custom built PC via the internet but I would have no hesitation in recommending you to other potential customers and I will certainly come back to you for upgrades etc as and when required.
I like to send huge THANK YOU to Aaron Smith for the great help and huge patient he had to solve my issue with Control Center.
So many mails, little frustration with PCS, and Aaron solved the problem quickly.
Thank you, PCS to hire this kind of person. After this experience, I am confident now to come back for more business.
I can only commend the quality and patience of the staff at PC Specialist. After some difficulties with a previous order, PC Specialist were very understaniding when I asked for another system ot be build with the proceeds from the refund. My new system works perfectly and was well worth waiting for. I did notice that my new order was built very quickly, presumably to lessen my extended wait- much appricated it. I've had good systems from PC Specialist in the past and will be buying from them again.
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